Getting my diamond

[malden1]

Just finished emailing sprint and swapping my mogul for a diamond and heres the emails



Dear Darrion,

Thank you for your reply about the handset.

Unfortunately, we cannot provide you more credit than $150.00 against
the handset charges. You are eligible for a $75.00 rebate. You can
purchase the new handset with the applicable rebate of $75.00 and reply
to us, we will apply the promised credit of $150.00 on the account.

Also, you can replace your handset for HTC Diamond. I appreciate your
understanding our limitations.

Thank you again for contacting Sprint. We appreciate your business.

Sincerely,
Kelvin B.
Customer Service Specialist
Sprint




Original Message Follows:
------------------------
Is that all you guys can do because i really wanted the touch pro but
dident have the cash so i was wondering could you give me more off or
could i swap my phone for that phone and thanks in advance.


From: Sprint Customer Solutions <ecare2@cc.sprintpcs.com>
To: Darrion
Sent: Friday, October 24, 2008 758 PM
Subject: Re: Care #20081024121010 (Equipment - General Inquiry)
(KMM55223352I15977L0KM)

Dear Darrion,

Thank you for contacting Sprint. I am sorry for the inconvenience you
have experienced regarding the handset.

I understand that you are not satisfied with current handset.

You are eligible for $75.00 rebate on handset upgrade. But considering
the inconvenience you have experienced, I will offer you $150.00 credit
apart from $75.00 rebate. This will ensure that you receive a benefit
of $225.00 ($75 rebate+$150 credit) on handset upgrade.

Please get your handset upgraded and let us know about it and we will
apply the above mentioned credit on the account.

To upgrade the handset, please visit any of the nearest Sprint Stores.

You can locate a Sprint Store near you by clicking on the hyperlink
given below:

http://www.sprintstorelocator.com

Thank you again for contacting Sprint. We appreciate your business.

Sincerely,
Sebastian K.
Customer Service Specialist
Sprint


Original Message Follows:
------------------------
================================================== ======================
Name: Darrion
Form: Ask A Question Learn OR Feedback and Suggestions - Learn
Topic: Equipment
Contact Number: 3142657253
================================================== ======================
Original Question: help
Question: I was emailing you guys because i am highly upset with your
service ive had the mogul for a while now and since ive purchased it ive
had at least 10 replacements and thats just not acceptable.I have
emailed you guys about this before and you offered me 150 dollars to
upgrade my device but i dont have that kind of money to buy a phone and
all im asking is for you guys to give me another device for mine or give
me a better deal or ill just have to switch carriers because its been
nothing but trouble with you guys.

--------- New Post Merged on 25/10/2008 at 0153 --------

Do you guys know anyway i could keep my mogul without sending it in or if they will swap out the diamond for the touch pro

--------- New Post Merged on 25/10/2008 at 0342 --------

Just finished emailing sprint and swapping my mogul for a diamond and heres the emails



Dear Darrion,

Thank you for your reply about the handset.

Unfortunately, we cannot provide you more credit than $150.00 against
the handset charges. You are eligible for a $75.00 rebate. You can
purchase the new handset with the applicable rebate of $75.00 and reply
to us, we will apply the promised credit of $150.00 on the account.

Also, you can replace your handset for HTC Diamond. I appreciate your
understanding our limitations.

Thank you again for contacting Sprint. We appreciate your business.

Sincerely,
Kelvin B.
Customer Service Specialist
Sprint




Original Message Follows:
------------------------
Is that all you guys can do because i really wanted the touch pro but
dident have the cash so i was wondering could you give me more off or
could i swap my phone for that phone and thanks in advance.


From: Sprint Customer Solutions <ecare2@cc.sprintpcs.com>
To: Darrion
Sent: Friday, October 24, 2008 758 PM
Subject: Re: Care #20081024121010 (Equipment - General Inquiry)
(KMM55223352I15977L0KM)

Dear Darrion,

Thank you for contacting Sprint. I am sorry for the inconvenience you
have experienced regarding the handset.

I understand that you are not satisfied with current handset.

You are eligible for $75.00 rebate on handset upgrade. But considering
the inconvenience you have experienced, I will offer you $150.00 credit
apart from $75.00 rebate. This will ensure that you receive a benefit
of $225.00 ($75 rebate+$150 credit) on handset upgrade.

Please get your handset upgraded and let us know about it and we will
apply the above mentioned credit on the account.

To upgrade the handset, please visit any of the nearest Sprint Stores.

You can locate a Sprint Store near you by clicking on the hyperlink
given below:

http://www.sprintstorelocator.com

Thank you again for contacting Sprint. We appreciate your business.

Sincerely,
Sebastian K.
Customer Service Specialist
Sprint


Original Message Follows:
------------------------
================================================== ======================
Name: Darrion
Form: Ask A Question Learn OR Feedback and Suggestions - Learn
Topic: Equipment
Contact Number: 3142657253
================================================== ======================
Original Question: help
Question: I was emailing you guys because i am highly upset with your
service ive had the mogul for a while now and since ive purchased it ive
had at least 10 replacements and thats just not acceptable.I have
emailed you guys about this before and you offered me 150 dollars to
upgrade my device but i dont have that kind of money to buy a phone and
all im asking is for you guys to give me another device for mine or give
me a better deal or ill just have to switch carriers because its been
nothing but trouble with you guys.

--------- New Post Merged on 25/10/2008 at 0153 --------

Do you guys know anyway i could keep my mogul without sending it in or if they will swap out the diamond for the touch pro

Now there giving me this crap and im pissed what would you guys suggest doin?

Thank you for your reply.

I am sorry for the break down in communication from our side.

You cannot replace your handset for HTC Diamond. I appreciate your
understanding our limitations.

As you have replaced the phone within 30 days it is not possible from
our side to again replace it.

However please upgrade the phone on the account so that you can use the
services.

I again apologize for the inconvenience caused to you.

Thank you again for contacting Sprint. We appreciate your business.


Sincerely,
Harry P.
Customer Service Specialist
Sprint