D/\sh---if your people have been having some difficulty, this will probably go a long way to getting them up and running, especially with OTA programming.
Mods: If you could please add this into the original post:
One thing that I did not originally touch on is OTA programming. If you are flashing a Mogul/6800 that does not already have the SPC already set to 000000 then that has to be done to facilitate OTA programming. Verizon phones are already set at 000000 (which is one reason I started flashing the VZW phone to start learning.......and YES I do flash my phones with my own ROMs and others now!)....
However, there is a workaround for this....
You will have to do some research because it gets a bit more complicated than I will go into here. RyanMogul over at xda has done a terrific job. When I get get my hands on a Sprint branded Mogul, I will be working with this and getting accustomed to the process for changing the MSL/SPC to 000000 on Sprint phones
RyanMogul PST Settings thread (ALSO HAS UNLOCKER PACKAGE)
Code
http://forum.xda-developers.com/showthread.php?t=492824