“ Originally Posted by stanman 
”
wut all do i need and whats a soft and hard reset and how do u do it?
Soft reset is just basically turning your phone and off. They should be a little whole on your Touch where you put your styles in and it will reset your phone. A hard reset will be in setting System normally called Storage Clear. That will put your phone back to factory settings of the phone everything will be whipped out.... Hope that helps