FREE Touch PRO upgrade with TEP if you have the MOGUL

[mike6200]

Man what a cool website. Thanks Dash and all staff and all who help. I got my free pro today and an extra bat. Whats with them giving an extra battery? How cool!

[ICEM/\N]

“ Originally Posted by nennis2k4 ”

This works! I got a Touch Pro with an extra battery. I wont be able to play with it until the morning

so you got a second battery two huh...lol...just like me...let me guess one underneath touch pro box in packaging box and the other in the touch pro box...lol

[mike6200]

“ Originally Posted by ICEM/\N ”

so you got a second battery two huh...lol...just like me...let me guess one underneath touch pro box in packaging box and the other in the touch pro box...lol

Yes I did. Dont know why but i like it

[angiekay]

Well, I am very happy for all the Sprint customers that are finding that this works for them. Me being Alltel however, didn't go so well. after two days and migraine headaches to boot, arguing with store, store manager, insurance company, customer service, advance customer support, etc etc...........bottom line the BEST offer they gave me was waving the 95 dollar fee (ins ded) and giving me the touch (6900) WTF???? WHATEVER!!! My whole beef is the phone is screwing up, lots of problems, they verified this IN THE STORE!! I DO NOT want another 6800 that is REFURBISHED!! and they agreed with me on that issue, but are NOT willing to give me a "comparable" phone that has the slide out keyboard, only the Touch(6900)!! I'm now at the point of trying to see what Sprint will do for us (boyfriend has 2 phones with Sprint now, but also has an Iphone with At&t) he was going to let the Sprint phones expire, and keep the Iphone, but now he's considering upgrading those two contracts and letting the Iphone go..............so we will see what Sprint will do on the price of the touch pros and if that's going to be an option. otherwise, I'm stuck with the mogul for now until I'm eligible for an upgrade which is still a long time...............

BUT AGAIN, I'M VERY HAPPY FOR THOSE THIS HAS WORKED FOR, JUST WANTED TO SHARE MY EXPERIENCE FOR ANYONE ELSE WHO MAY WANT TO TRY THIS WITH ALLTEL.

[Mike20PR]

“ Quote ”

Dear Valued Sprint Customer:

We would like to thank you for your recent Phone Replacement Order, and apologize for the
problems you are experiencing with your phone.

-----------------------------------------------------------------------------------------
Order Summary:
Order Number: *********
Wireless Phone Number: (XXX)XXX-4652

NOTE: Please keep this Order Number for your records, as it will be needed in the event
you wish to check the status of your order during the return process.

Defective Phone Information:
Model Name: REC UTSTAR PPC6800 SINGLE
Serial Number: ***************

Replacement Phone Information:
Model Name: UTStarcom Touch Pro Handset Kit
-----------------------------------------------------------------------------------------
NOTE: Replacement orders are shipped via UPS standard overnight. Please allow
2 - 3 business days for arrival of your Phone Replacement shipment.
-----------------------------------------------------------------------------------------
Return Instructions:

As a friendly reminder, please be sure to return your defective phone to us within 15
days to avoid a non-refundable charge to your Sprint account of $50 - $200, depending on
the phone model.

- Note: In addition to the charges above, Sprint reserves the right to charge an
additional fee of $75-$125 for phones that are found to either be damaged beyond
repair or exhibit no sign of defect.
-----------------------------------------------------------------------------------------

Thank you,
Sprint Device Support

Please note that this message was sent from a notification-only address that cannot
accept incoming email. Please do not reply to this message

HAHAHA Get a load of this!!!!!!! The Touch Pro Section Will Heat UP now WOOHOO!!!!

Mike20PR is Coming for ya!!!

[iamdasht19]

“ Originally Posted by Mike20PR ”

HAHAHA Get a load of this!!!!!!! The Touch Pro Section Will Heat UP now WOOHOO!!!!

Mike20PR is Coming for ya!!!

hahhaha very nice mike and should i be on the lookout for anything?

[Mike20PR]

“ Originally Posted by D/\SH ”

hahhaha very nice mike and should i be on the lookout for anything?

dont worry about it buddy, BiG JeW gave me his info before i recieved your last text

im just glad to be one of the "cool" kids now lol

[PHE-NOM]

my pro just got here!!!!!!

[littledaisy]

Order Summary:
Order Number: ES14XXX
Wireless Phone Number: (XXX)XXX-5028

NOTE: Please keep this Order Number for your records, as it will be needed in the event
you wish to check the status of your order during the return process.

Defective Phone Information:
Model Name: UTSTAR PPC6800 QWERTY CAM
Serial Number: 05411785XXX

Replacement Phone Information:
Model Name: UTStarcom Touch Pro Handset Kit
-----------------------------------------------------------------------------------------
NOTE: Replacement orders are shipped via UPS standard overnight. Please allow
2 - 3 business days for arrival of your Phone Replacement shipment.
-----------------------------------------------------------------------------------------
Return Instructions:

As a friendly reminder, please be sure to return your defective phone to us within 15
days to avoid a non-refundable charge to your Sprint account of $50 - $200, depending on
the phone model.

- Note: In addition to the charges above, Sprint reserves the right to charge an
additional fee of $75-$125 for phones that are found to either be damaged beyond
repair or exhibit no sign of defect.
-----------------------------------------------------------------------------------------

Thank you,
Sprint Device Support

OMG YOU GUYS ARE THE GREATEST!!! One question though...i think i cancelled my insurance last month..not sure but if i did will they charge me more than the $55 ????? oh well but for now im freakin psyched!!! lol i love u guys!!!! <3

[GokuSS3]

“ Originally Posted by littledaisy ”

Order Summary:
Order Number: ES14XXX
Wireless Phone Number: (XXX)XXX-5028

NOTE: Please keep this Order Number for your records, as it will be needed in the event
you wish to check the status of your order during the return process.

Defective Phone Information:
Model Name: UTSTAR PPC6800 QWERTY CAM
Serial Number: 05411785XXX

Replacement Phone Information:
Model Name: UTStarcom Touch Pro Handset Kit
-----------------------------------------------------------------------------------------
NOTE: Replacement orders are shipped via UPS standard overnight. Please allow
2 - 3 business days for arrival of your Phone Replacement shipment.
-----------------------------------------------------------------------------------------
Return Instructions:

As a friendly reminder, please be sure to return your defective phone to us within 15
days to avoid a non-refundable charge to your Sprint account of $50 - $200, depending on
the phone model.

- Note: In addition to the charges above, Sprint reserves the right to charge an
additional fee of $75-$125 for phones that are found to either be damaged beyond
repair or exhibit no sign of defect.
-----------------------------------------------------------------------------------------

Thank you,
Sprint Device Support

OMG YOU GUYS ARE THE GREATEST!!! One question though...i think i cancelled my insurance last month..not sure but if i did will they charge me more than the $55 ????? oh well but for now im freakin psyched!!! lol i love u guys!!!! <3

They should have told you over the phone , an if they didnt just call them back they will let you know.

[louiedoesit]

boooo lol EC UTStarcom MP6900 Handset Single Im still checkn lol

[D_Mysterio]

well im happy for every one sadly i guess i was a day late and a dollar short it jus said i get another mogul lol unless putting another defect does something anywho i'm sad i missed out maybe next time'

just FYI putting a diffrent defect doesn;t matter =)

[xxdbkxx]

Oh hell ya kid.....24 hours after submitting my replacement request, a brand new Touch Pro with 2 batteries sitting on my front porch!!!! FOR FREE!!!!

I love you SPJ

--------- New Post Merged on 22/1/2009 at 0932 --------

First order of business....update my sig and avatar to get that dirty little mogul out of there!

DONE!

[roopull]

Any word on how much they're tacking onto your bill? There's a big difference between $50 and $200. Have any of you checked online to see?


Thanks, guys.

[deadheart]

“ Originally Posted by angiekay ”

\but are NOT willing to give me a "comparable" phone that has the slide out keyboard, only the Touch(6900)!!

The Touch and the Mogul are not comparable, it isnt just the keyboard, you should tell them you need the wifi capability for work, and the ir port for printing off of your device...which is why you purchased the mogul in the first place.... and if they cant service you, to let you out of the contract peanalty free. That should move them. Also dont give up, dont be afraid to go up the ladder to the manager, the supervisor, and their corperate relations department.

[icenpinki]

I just went online yesterday to do the swap and I got it today!!!! talk about fast.. now i gotta figure out how to use this thing.

[littledaisy]

i just got mine this morning i think thats a fair trade: my mogul + $55 for a brand new TP!!! awesome thread!! just another reason why i love SPJ

[SoCalTURBO]

i didn't have insurance on my phone and i just got the touch pro for free.. already came in this morning... questions to you guys that sent your mogul back, did you have to flash back to stock rom before sending the unit?

[PHE-NOM]

“ Originally Posted by SoCalTURBO ”

i didn't have insurance on my phone and i just got the touch pro for free.. already came in this morning... questions to you guys that sent your mogul back, did you have to flash back to stock rom before sending the unit?

yes i did. just in case they check and see. that way they wont blame you for using another rom other than theirs.

[SoCalTURBO]

which rom and radio did you use?

[xxdbkxx]

“ Originally Posted by SoCalTURBO ”

which rom and radio did you use?

Its not a bad idea to reflash it back to stock.

I hard reset first. Probably overkill, but doesn't hurt anything.

Then relock with this relocker:
http://rapidshare.com/files/10959848...ocker.zip.html

Flash this rom:
http://rapidshare.com/files/13071496..._0619_Ship.exe

Refer to D/\SH's post about flashing a stock rom from a custom here:
https://www.smartphonejunkie.org/sho...=FLASHING+ROMS

And here is Broski's thread on the stock rom:
https://www.smartphonejunkie.org/sho...ighlight=stock

Enjoy the Touch Pro!

[SoCalTURBO]

thanks dbk!!!

what about the radio?? i'm on 3.42.02 radio... is this radio compatible with the stock rom? or should i get the stock radio as well?

[GokuSS3]

“ Originally Posted by SoCalTURBO ”

thanks dbk!!!

what about the radio?? i'm on 3.42.02 radio... is this radio compatible with the stock rom? or should i get the stock radio as well?

Naw just reflash back to the stock sprint rom , you will be fine that way

[Mike20PR]

they dont check for defects when the arrive do they?? cuz it says in the statement that they can charge $75 to $200 extra if the phone is damaged beyond repair or shows no sign of defect......

in case i have to jam a few buttons so they dont work anymore

[xxdbkxx]

“ Originally Posted by SoCalTURBO ”

thanks dbk!!!

what about the radio?? i'm on 3.42.02 radio... is this radio compatible with the stock rom? or should i get the stock radio as well?

I didn't screw with the radio. I think that's the least of our worries.

[roopull]

Sorry for repeating the question, but how much are you guys getting charged for the swap? Are you getting charged? Is it just the $55?

Thanks!

[SoCalTURBO]

dbk - the link you posted for the stock rom giving errors.. can you please re-up... thanks!

[iamdasht19]

“ Originally Posted by Mike20PR ”

they dont check for defects when the arrive do they?? cuz it says in the statement that they can charge $75 to $200 extra if the phone is damaged beyond repair or shows no sign of defect......

in case i have to jam a few buttons so they dont work anymore

naw they jsut dont want it to come in melted or chewed up by your dog... normal weat and tear on top of an occasionall drop they wont say anything or even care since they place new housings on all the refurbs before they ship them out....

[SoCalTURBO]

also, do i still have to install the cd that the touch pro came with or can i just use the active sync that i already have from the mogul? i will need to transfer my contacts from one phone to the other..

relock the phone
download and install stock rom
sync with laptop to get contacts

did i get the steps right?

[Superman369]

“ Originally Posted by SoCalTURBO ”

also, do i still have to install the cd that the touch pro came with or can i just use the active sync that i already have from the mogul? i will need to transfer my contacts from one phone to the other..

relock the phone
download and install stock rom
sync with laptop to get contacts

did i get the steps right?

You want to sync for your contacrs before flashing the ROM. The flash process will erase everything. Besides that, your good. And the activsync is fine. Its just windows mobility center(or activsync if your on xp)

[SoCalTURBO]

i'm not quite sure where to get the stock rom... is it the one that broski posted? he said official, does that mean that's the rom that my mogul came with? is rom 3.56.651.0 the stock rom?

[PHE-NOM]

“ Originally Posted by SoCalTURBO ”

i'm not quite sure where to get the stock rom... is it the one that broski posted? he said official, does that mean that's the rom that my mogul came with? is rom 3.56.651.0 the stock rom?

thats the one, you should be fine after that, mesure you lock re-lock your phone BEFORE you run the rom.

[D_Mysterio]

SOooo yes its 4:22am and u kno what i went ot sleep at 12am and i woke up about
4:00 my laptop still on and 20 mins. later i was ready to go back to sleep.. AND THEN
this great force told me to go check the replacement page just u kno for shits and giggles..(iceman palringo message ringing in the back of my mind ''Don't wait to long to check D..) i'm like what the hell why not... right before i shut every thing down

type in my passcodes and such... Esn #'s click Next

.......................replacement phone... TOUCH PRO HANDSET KIT

CLICK NEXT...NO FEE

CRY REALLY REALLY GOOD TEARS OF JOY....

Thers really nothing to say after that? but I LOVE YOU ICEMAN!!!!

[whogivsafuq]

damn ive been m.i.a. online been busy. actually been gone. so finally check spj saw this forum. thanks to the person that found it. im getting my touch pro free of charge. i love this site. thanks again.

[ICEM/\N]

“ Originally Posted by D_Mysterio ”

SOooo yes its 4:22am and u kno what i went ot sleep at 12am and i woke up about
4:00 my laptop still on and 20 mins. later i was ready to go back to sleep.. AND THEN
this great force told me to go check the replacement page just u kno for shits and giggles..(iceman palringo message ringing in the back of my mind ''Don't wait to long to check D..) i'm like what the hell why not... right before i shut every thing down

type in my passcodes and such... Esn #'s click Next

.......................replacement phone... TOUCH PRO HANDSET KIT

CLICK NEXT...NO FEE

CRY REALLY REALLY GOOD TEARS OF JOY....

Thers really nothing to say after that? but I LOVE YOU ICEMAN!!!!

happy for you D...now we all livin the pro life...lol

[DARKSTAR21]

So ive been waiting for this for a few months now, hopeing they would replace the mogul with the Pro and it seems the dreams have come true.

After having read through all the posts in here and another forum to confirm its success I tried and did all the steps on the service replacement form and I got it to replace it with the Touch Pro Kit for the last step. The only thing Im worred about is that on the little white tab behind the battery for water detection its half red but I've never dropped it in any water.

So I decided to hold off, I do have the TEP insurace plan and have had it since last may when I first got the phone. So will they give me any crap and try to tack on a huge bill or should I just go and send it in?

I do have one of those white spots on the screen and the keys do lag and freezeup when typing very often and have to reset it. Also once of the spring hinges broke and it doesnt pop out as solid as it use to. Is there any one of those drop down options that would be the best choices for me to justify my problems. I picked buttons dont work last time, but sometimes they do and sometimes they dont. I just dont want them to test it and then get screwed over.

I know kind of a long post Any suggestions or opinons ?

Thanks guys

[iamdasht19]

“ Originally Posted by D_Mysterio ”

SOooo yes its 4:22am and u kno what i went ot sleep at 12am and i woke up about
4:00 my laptop still on and 20 mins. later i was ready to go back to sleep.. AND THEN
this great force told me to go check the replacement page just u kno for shits and giggles..(iceman palringo message ringing in the back of my mind ''Don't wait to long to check D..) i'm like what the hell why not... right before i shut every thing down

type in my passcodes and such... Esn #'s click Next

.......................replacement phone... TOUCH PRO HANDSET KIT

CLICK NEXT...NO FEE

CRY REALLY REALLY GOOD TEARS OF JOY....

Thers really nothing to say after that? but I LOVE YOU ICEMAN!!!!

congrats D and you will love your new device :>

[roopull]

Bwa Ha Ha Ha Ha!!!
My phone really is broken, so this is friggin' AWESOME!

Check it... FREE!

[iamdasht19]

“ Originally Posted by roopull ”

Bwa Ha Ha Ha Ha!!!
My phone really is broken, so this is friggin' AWESOME!

Check it... FREE!

hahahahaha congrats and be sure that you update your profile since i highly doubt that you still have the apache lmao :>

[roopull]

Oh... duh. I forgot all about that. HA!

They say they ship these via UPS (who I actually work for) overnight. So, I should have it by Tuesday. Woohoo!

[atlslum]

good info this really works got my touchpro 2days after i read the post for the free zee

[chris2989]

ok guys this is a way of also getting the htc touch pro but what i did was a little easier and safer. i called up sprint and got transfered to the insurance company which is also known as TEP, well i told them that my mogul was acting up weird and that i am not able to use many features which was a lie i just knew that they ran out of moguls and they were giving out touch pros instead so they said ok we are gonna go ahead and replace you with a new phone and i was just waiting the whole time for him to say "we are sorry but we do not have any moguls in stock at the momment but what we can do is send you something similar to it which is the touch pro" and in my head i was like yes thats why i called for. so i ended up getting my touch pro. but i should be getting it within 3 days they said. so if anyone wants to try what i did go ahead it worked for me. ohh yeah and this was at no cost....

[jorc272]

yeah it really work guys look i got my pro free

[Moebius]

Wow. So after beeing mia from here for a few months (long story), I pop back in as I've been having trouble with my answer button failing occasionally, only to find this thread. I went ahead and went through the foms and it says Touch Pro will be sent. Woot!!!

So I do have one question for the insiders around here. How thoroughly do they check the phone out when you send it in? I figure there's a 50/50 chance the problem I've been having is software related, so if I flash back to stock rom, there's a decent chance it'll fix it. Should I be worried that they'll come back and say "no sign of defect"?

[whogivsafuq]

woooohoooo it works i just got my touch pro. time to put my mogul back to stock rom. i hope they dont check it. just like other people in here i too got an extra battery.

[scott8813]

“ Originally Posted by TaylorSPJ ”

hey very useful link you got there....i went ahead and wrapped the codes around it, if your not sure exactly what that means.....just search code links and you will find the post by puertoblack2003. thnx.

code wraps were applied but auto-linking by clicking on it wasn't removed

--------- New Post Merged on 26/1/2009 at 1014 --------

This is quite a thread for a new member. Great job and good looking out. Wish we could nominate this thread!

[brown88]

it did not work for me. it wanted to give me the 6800. i guess its because i chose the my screen is cracked option (which it really is). i tried other options but it says the same

[Mike20PR]

“ Originally Posted by brown88 ”

it did not work for me. it wanted to give me the 6800. i guess its because i chose the my screen is cracked option (which it really is). i tried other options but it says the same

nah doesnt matter what reason you put in the defect, it shouldnt make a difference. looks like they recieved so many moguls that they have refurbs again!! dont worry, if you get mine you will be fine lol treat her good!

[brown88]

i chose the cracked screen option. i guess i was to little to late lol.

[Mike20PR]

“ Originally Posted by brown88 ”

i chose the cracked screen option. i guess i was to little to late lol.

i would check every once in a while though, they should run out again soon