#301
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Re: Sprint replacing Touch Pro with Touch Pro2
Update i contacted the Better Business Burea told them about the lemon I was sold they contacted sprint, sprint contacted the District manager, he or she contacted the local store had the store manager handle the upgrade in 2 weeks i will have the touchpro 2 and my assurion reset to 0 claims . I had zero frustration but probably will get dropped if i have anymore issues
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#302
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Re Re Re Sprint replacing Touch Pro with Touch Pro2
damn dash there trying to give me another TP......and I'm saying they told me last time that if it happened again they would swap me the TP2, and i said that i don't see the need to replace w/ another tp that will have the same issues. anything else i could say?
--------- New Post Merged on 12/12/2009 at 0321 -------- she also said there is no known issue that would cause overheating....lies |
#303
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Re: Re Re Re Sprint replacing Touch Pro with Touch Pro2
“ Originally Posted by V I P ”damn dash there trying to give me another TP......and I'm saying they told me last time that if it happened again they would swap me the TP2, and i said that i don't see the need to replace w/ another tp that will have the same issues. anything else i could say?
--------- New Post Merged on 12/12/2009 at 0321 -------- she also said there is no known issue that would cause overheating....lies |
#304
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Re Re Re Re Sprint replacing Touch Pro with Touch Pro2
“ Originally Posted by D/\SH ”tell her you should ave a choice after 3 phones in one year with the same problems...... tell them you want to talk to her manager... and with every person you talk to ask for their employee number
--------- New Post Merged on 12/12/2009 at 0337 -------- “ Originally Posted by V I P ”Thanks bud.....i'm excalated pretty high now......so hoppefully they will be about to hook me up.
--------- New Post Merged on 12/12/2009 at 0432 -------- they told me i could buy any phone I want and they would credit it me the full price. --------- New Post Merged on 12/12/2009 at 0730 -------- “ Originally Posted by V I P ”Thanks bud.....i'm excalated pretty high now......so hoppefully they will be about to hook me up.
--------- New Post Merged on 12/12/2009 at 0337 -------- they say the tp2 is not on the list but they say they can credit my account if i purchase the phone new --------- New Post Merged on 12/12/2009 at 0432 -------- they told me i could buy any phone I want and they would credit it me the full price. |
#305
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Re Re Re Re Sprint replacing Touch Pro with Touch Pro2
“ Originally Posted by V I P ”she also said there is no known issue that would cause overheating....lies
When I took mine into the corporate store because the GPS wasn't working, the girl asked me what programs I was using. I told her Google, Garmin, Bing, Amaze, Waze, GPSToday... everything but Sprint Nav. She then looked me in the eye and said, "Well, Sprint Nav is the only one that's guaranteed to work." I looked her dead in the eye and said, "either you're misinformed or lying." She looked like I slapped her in the face. I then explained, "When I got the phone, Sprint Nav didn't even come with it. Sprint released a compatible version months after the phone was released. The phone shipped with an earlier version of Bing. Bing is guaranteed to work. Bing does not work." She stuttered, turned, and walked away. Her boss came over later and gave me a new Touch Pro. It must be intimidating to have your customers know more about your devices and services than you do. |
#306
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Re Re Re Re Re Sprint replacing Touch Pro with Touch Pro2
this just made me laugh.... I'm so sick of playing their games
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#307
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Re: Sprint replacing Touch Pro with Touch Pro2
So I went into Sprint today to try and see if I can get my Touch Pro replaced with the Touch Pro 2. I turned my phone into Sprint and said that sometimes the battery wont charge when plugged in, when it DOES charge it overheats, sometimes I can't answer calls when I have an application running (like GPS), and I have to always wait for the words that I type on screen to catch up and finish typing so that I can finally press send. All of these things are true. The technician looked at it and after 45 minutes he told me point blank that this phone is a piece of junk. He said that it's one of the worst phones that Sprint has ever released and I have a few options at this point. He told me that I could either A) Send away for another Touch Pro, or B) Replace my Touch Pro with either a Palm Pre, HTC Snap, or the Blackberry Curve. I didn't want to do either option because I wanted a full slide out keyboard with Windows Mobile and I didn't want to send away for another piece of junk Touch Pro.
I asked the Technician if I could trade it in for a Touch Pro 2 and he told me that there aren't any Touch Pro 2's in the warehouse and that he couldn't do that for me. I said well what if they come in, can I just come in and swap it out? He said he couldn't answer that question because he wasn't allowed. I walked out of the store with my same crappy Touch Pro and I just figured I'd wait to ask you guys what I should do from this point on. I later learned that in trying to fix my phone, they broke the Vibrate on my phone as well as the Soft Reset button doesn't work anymore. WHAT DO I DO?! Should I call Sprint Customer Service and tell them about how they messed my phone up and see what they can do? I just can't believe they broke my phone even MORE than it already was. On the bright side, I was THIS | | close to getting a Touch Pro 2. |
#308
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Re: Sprint replacing Touch Pro with Touch Pro2
“ Originally Posted by ActionPlyr ”So I went into Sprint today to try and see if I can get my Touch Pro replaced with the Touch Pro 2. I turned my phone into Sprint and said that sometimes the battery wont charge when plugged in, when it DOES charge it overheats, sometimes I can't answer calls when I have an application running (like GPS), and I have to always wait for the words that I type on screen to catch up and finish typing so that I can finally press send. All of these things are true. The technician looked at it and after 45 minutes he told me point blank that this phone is a piece of junk. He said that it's one of the worst phones that Sprint has ever released and I have a few options at this point. He told me that I could either A) Send away for another Touch Pro, or B) Replace my Touch Pro with either a Palm Pre, HTC Snap, or the Blackberry Curve. I didn't want to do either option because I wanted a full slide out keyboard with Windows Mobile and I didn't want to send away for another piece of junk Touch Pro.
I asked the Technician if I could trade it in for a Touch Pro 2 and he told me that there aren't any Touch Pro 2's in the warehouse and that he couldn't do that for me. I said well what if they come in, can I just come in and swap it out? He said he couldn't answer that question because he wasn't allowed. I walked out of the store with my same crappy Touch Pro and I just figured I'd wait to ask you guys what I should do from this point on. I later learned that in trying to fix my phone, they broke the Vibrate on my phone as well as the Soft Reset button doesn't work anymore. WHAT DO I DO?! Should I call Sprint Customer Service and tell them about how they messed my phone up and see what they can do? I just can't believe they broke my phone even MORE than it already was. On the bright side, I was THIS | | close to getting a Touch Pro 2. |
#309
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Re: Sprint replacing Touch Pro with Touch Pro2
Also... make sure you're at a corporate Sprint store and not a licensed store. There's a big difference in what you'll be offered and what's available. The corporate stores are getting the TP2s first. Licensed stores, of course, get sloppy 2nds.
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#310
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Re Sprint replacing Touch Pro with Touch Pro2
“ Originally Posted by D/\SH ”if they broke additional stuff walk back into the store and have them look the ticket up and show them this wasnt mentioned on the ticket as what was wrong and now broke.. all should be documented and at that point you should have some leveridge over them for breaking your device further instead of repairing. and go today if that dude is still there and call him out on it... he may do whatever it takes to save his ass.
“ Originally Posted by roopull ”Also... make sure you're at a corporate Sprint store and not a licensed store. There's a big difference in what you'll be offered and what's available. The corporate stores are getting the TP2s first. Licensed stores, of course, get sloppy 2nds.
strangely enough the licensed store is no longer there. |
#311
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Re: Sprint replacing Touch Pro with Touch Pro2
“ Originally Posted by roopull ”Also... make sure you're at a corporate Sprint store and not a licensed store. There's a big difference in what you'll be offered and what's available. The corporate stores are getting the TP2s first. Licensed stores, of course, get sloppy 2nds.
corporate stores also look better on the records for when stuff does go wrong with your device... after enough no bullshit corporate store visit for troubles you will get better luck not having to go in because if the "long drive" from your residence to the corporate store. build trust with them and they trust you back.... THAN YOU **** EM OVER!!!!!!! HAHAHAHAHAAHAHAHAHAHAHAHAHAHAHA |
#312
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Re: Sprint replacing Touch Pro with Touch Pro2
So I just went into the store to talk to them and tell them what happened. I said that before I came into the store, my vibrate and soft reset button were working but after I left, they stopped functioning. They said they didn't even work on my phone so it's impossible that they don't work anymore. I said, so how can you even tell me that my phone is not repairable? They said that from what I told them was wrong with it, they can just decide that they can't fix it. It seemed to me that something was really fishy. The guy then proceeded to tell me that they don't even send customers out for 45 minutes while the technician looks at it because they already know there isn't anything they can do about it. I then asked, SO WHY DID YOU SEND ME OUT FOR 45 MINUTES? The guy was dumbfounded. It just seems really sketchy and beyond me as to how this whole thing is unfolding.
The store was about to close so I said I'll come back in the morning and have the guy fix it. Can anyone tell me what to do at this point? Do I wait until the Touch Pro 2 is available in the warehouse and then try my luck? How come the Touch Pro 2 says that it's available on the Sprint site? How will I know the Touch Pro 2 is available for me to swap? |
#313
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Re: Sprint replacing Touch Pro with Touch Pro2
“ Originally Posted by ActionPlyr ”So I just went into the store to talk to them and tell them what happened. I said that before I came into the store, my vibrate and soft reset button were working but after I left, they stopped functioning. They said they didn't even work on my phone so it's impossible that they don't work anymore. I said, so how can you even tell me that my phone is not repairable? They said that from what I told them was wrong with it, they can just decide that they can't fix it. It seemed to me that something was really fishy. The guy then proceeded to tell me that they don't even send customers out for 45 minutes while the technician looks at it because they already know there isn't anything they can do about it. I then asked, SO WHY DID YOU SEND ME OUT FOR 45 MINUTES? The guy was dumbfounded. It just seems really sketchy and beyond me as to how this whole thing is unfolding.
The store was about to close so I said I'll come back in the morning and have the guy fix it. Can anyone tell me what to do at this point? Do I wait until the Touch Pro 2 is available in the warehouse and then try my luck? How come the Touch Pro 2 says that it's available on the Sprint site? How will I know the Touch Pro 2 is available for me to swap? |
#314
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Re: Sprint replacing Touch Pro with Touch Pro2
aaaaaaaaaaand now my phone wont hook up and sync with my computer...great! Wow, this is unbelievable! They really ****ed my phone up.
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#315
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Re: Sprint replacing Touch Pro with Touch Pro2
i would def bring it in and do what i told you above.... be like now what i am supposed to do with my contacts and such on top of the other stuff.....
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#316
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Re Sprint replacing Touch Pro with Touch Pro2
I feel lucky then, I hate douchy store people. I had recieved one replacement touch pro and it started freezin up on my again and being glitchy. Walked into the sprint store today and didn't even have to ask and the lead tech there was like were gonna put you in a touch pro 2. I must of not been the only one cuz I barely explained what my phone was doing, He continued to say that he was gonna just bypass all the protcol htc was wanting like testing the phone and all that and just ordered it. Looks like that's the way it's going with these glitchy touch pro's so to the rest of you getting the run around don't take no isht it is more then possible to replace to a touch pro 2. I also wanna thank everybody in this thread cuz of you guys I decided not to keep my glitchy touch pro and knew that i could trade up to the better touch pro 2 just the 3.5 headphone jack alone has got me giddy lol
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#317
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Re: Re Sprint replacing Touch Pro with Touch Pro2
“ Originally Posted by cwhickey420 ”I feel lucky then, I hate douchy store people. I had recieved one replacement touch pro and it started freezin up on my again and being glitchy. Walked into the sprint store today and didn't even have to ask and the lead tech there was like were gonna put you in a touch pro 2. I must of not been the only one cuz I barely explained what my phone was doing, He continued to say that he was gonna just bypass all the protcol htc was wanting like testing the phone and all that and just ordered it. Looks like that's the way it's going with these glitchy touch pro's so to the rest of you getting the run around don't take no isht it is more then possible to replace to a touch pro 2. I also wanna thank everybody in this thread cuz of you guys I decided not to keep my glitchy touch pro and knew that i could trade up to the better touch pro 2 just the 3.5 headphone jack alone has got me giddy lol
EDIT: nevermind see your from louisville kentucky |
Tags |
pro, pro2, replacing, sprint, touch |
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