T-Mobile has long been a go-to for customers seeking 5G connectivity on a budget. With a range of devices under its belt, customers have had an array of choices to stay connected on the network. However, it seems that T-Mobile is now parting ways with one of its device offerings, SyncUP PETS, marking the end of an era in pet tracking.
T-Mobile is retiring SyncUP PETS, which made its debut in February 2020, on November 10, 2023. This means that the pet tracking service that it provided will no longer be available. For customers who currently rely on this service, it’s essential to take note of the impending shutdown date.
The device’s removal from T-Mobile’s product website has already occurred, and while it may be bittersweet for some, there are no extra steps needed from consumers to deal with the discontinuation. T-Mobile will reportedly inform the current users of the product about the shutdown ahead of the discontinuation.
On October 27th (13 days prior), a text message will be sent to the primary phone number associated with the account, serving as the official notice.
T-Mobile will discontinue SyncUP PETS. What’s next?
While T-Mobile has been diligent in keeping its customers connected, this change prompts users to consider alternative services. As of November 10, 2023, the service will cease to operate, and customers can bid farewell to billing for this particular device. T-Mobile has, in the past, demonstrated goodwill by offering alternatives to consumers affected by service shutdowns. But in this case, there doesn’t appear to be any compensation beyond the service’s discontinuation.
However, it’s worth noting that other similar services are available from T-Mobile. The SyncUP Drive and SyncUP Tracker will continue to be accessible for customers. T-Mobile also explains how to use the SyncUP Tracker for pet tracking on the SyncUP Tracker page on T-Mobile’s website.
That said, the SyncUP Tracker has garnered mixed reviews, with a rating of 1.9 out of 5 on T-Mobile’s website. For those considering this alternative, it’s advisable to proceed with caution. You should conduct your research to ensure that the SyncUP Tracker suits their specific needs.