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today announced details of its new customer-friendly pro-rated early termination fee (ETF) policy, effective November 2, 2008. Under the new policy, Sprint's ETF of $200 will decrease by $10 increments per month beginning in month six of a wireless customer's contract. Nine months later (the 15th month of the contract), Sprint customers have the lowest pro-rated ETF fee in the industry of $100. What's more, the ETF could drop as low as $50 before a customer's contract term expires.
The pro-rated ETF policy applies to all new service agreements beginning on or after November 2, 2008, regardless of whether you are a new customer with a new service agreement or an existing customer who has renewed your service agreement. It does not apply to service agreements entered into prior to November 2, 2008.
"This policy gives customers additional flexibility, as every month of service a customer completes after month six, the amount of their ETF is reduced," said Will Souder, vice president for Sprint operations and business planning. "We are giving wireless consumers more reasons to choose and stay with Sprint by providing the best customer experience in the industry through customer-friendly policies, simplified and industry-leading pricing such as Simply Everything, and the Now Network, which gives customers exceptional communication services in an instant."
In addition to the new policy, Sprint will continue its policy of giving customers 30 days to try Sprint service. With the Right Plan Promise, if a customer is not completely satisfied with Sprint, his or her service, phone or network coverage, the customer can simply return the undamaged phone and deactivate service within the 30 days. Sprint returns the customer's activation fees and waives the early termination fees, and customers are only responsible for charges based on their actual usage. The return policy varies slightly for existing customers. Visit www.sprint.com/returns for specific details.
Today's announcement is one in a series of new or recently launched initiatives and programs designed to improve the customer experience. They include:
[Read More]
The pro-rated ETF policy applies to all new service agreements beginning on or after November 2, 2008, regardless of whether you are a new customer with a new service agreement or an existing customer who has renewed your service agreement. It does not apply to service agreements entered into prior to November 2, 2008.
"This policy gives customers additional flexibility, as every month of service a customer completes after month six, the amount of their ETF is reduced," said Will Souder, vice president for Sprint operations and business planning. "We are giving wireless consumers more reasons to choose and stay with Sprint by providing the best customer experience in the industry through customer-friendly policies, simplified and industry-leading pricing such as Simply Everything, and the Now Network, which gives customers exceptional communication services in an instant."
In addition to the new policy, Sprint will continue its policy of giving customers 30 days to try Sprint service. With the Right Plan Promise, if a customer is not completely satisfied with Sprint, his or her service, phone or network coverage, the customer can simply return the undamaged phone and deactivate service within the 30 days. Sprint returns the customer's activation fees and waives the early termination fees, and customers are only responsible for charges based on their actual usage. The return policy varies slightly for existing customers. Visit www.sprint.com/returns for specific details.
Today's announcement is one in a series of new or recently launched initiatives and programs designed to improve the customer experience. They include:
[Read More]
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