Oppo introduces AI-powered after-sales service system

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Oppo introduces AI-powered after-sales service system

July 28, 2025, 12:33 PM

Oppo is enhancing its after-sales service system with the power of AI. Specifically, it is integrating AndesGPT (its in-house Large Language Model or LLM) into the customer support system.

Right now, the upgraded system operates across 20 countries and regions and can handle requests in 13 different languages. One strength of this system is that it works 24/7 and you can get a response quickly outside of working hours or during holidays. Oppo also runs an AI-driven service on WhatsApp in 13 markets, a first in the industry.

Today, 60% of Oppo users around the world have access to this...

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