Sprint replacing Touch Pro with Touch Pro2

[tetovo]

Re: Sprint replacing Touch Pro with Touch Pro2

Update i contacted the Better Business Burea told them about the lemon I was sold they contacted sprint, sprint contacted the District manager, he or she contacted the local store had the store manager handle the upgrade in 2 weeks i will have the touchpro 2 and my assurion reset to 0 claims . I had zero frustration but probably will get dropped if i have anymore issues

[V I P]

Re Re Re Sprint replacing Touch Pro with Touch Pro2

your fine on the overheating since well known issue.

damn dash there trying to give me another TP......and I'm saying they told me last time that if it happened again they would swap me the TP2, and i said that i don't see the need to replace w/ another tp that will have the same issues. anything else i could say?

--------- New Post Merged on 12/12/2009 at 0321 --------

she also said there is no known issue that would cause overheating....lies

[D/\SH]

Re: Re Re Re Sprint replacing Touch Pro with Touch Pro2

damn dash there trying to give me another TP......and I'm saying they told me last time that if it happened again they would swap me the TP2, and i said that i don't see the need to replace w/ another tp that will have the same issues. anything else i could say?

--------- New Post Merged on 12/12/2009 at 0321 --------

she also said there is no known issue that would cause overheating....lies

tell her you should ave a choice after 3 phones in one year with the same problems...... tell them you want to talk to her manager... and with every person you talk to ask for their employee number

[V I P]

Re Re Re Re Sprint replacing Touch Pro with Touch Pro2

tell her you should ave a choice after 3 phones in one year with the same problems...... tell them you want to talk to her manager... and with every person you talk to ask for their employee number

Thanks bud.....i'm excalated pretty high now......so hoppefully they will be about to hook me up.

--------- New Post Merged on 12/12/2009 at 0337 --------

Thanks bud.....i'm excalated pretty high now......so hoppefully they will be about to hook me up.

they say the tp2 is not on the list but they say they can credit my account if i purchase the phone new

--------- New Post Merged on 12/12/2009 at 0432 --------

they told me i could buy any phone I want and they would credit it me the full price.

--------- New Post Merged on 12/12/2009 at 0730 --------

Thanks bud.....i'm excalated pretty high now......so hoppefully they will be about to hook me up.

--------- New Post Merged on 12/12/2009 at 0337 --------



they say the tp2 is not on the list but they say they can credit my account if i purchase the phone new

--------- New Post Merged on 12/12/2009 at 0432 --------

they told me i could buy any phone I want and they would credit it me the full price.

This account manager gave me her actual cell # and said that she would keep the deal open for me for a month to decide. I'm not sure what I will do yet because $600 it a lot to put down on my phone bill even tho i wouldn't have to pay it for 8 months.

[roopull]

Re Re Re Re Sprint replacing Touch Pro with Touch Pro2

she also said there is no known issue that would cause overheating....lies

Yeah, they're good with lies.

When I took mine into the corporate store because the GPS wasn't working, the girl asked me what programs I was using. I told her Google, Garmin, Bing, Amaze, Waze, GPSToday... everything but Sprint Nav. She then looked me in the eye and said, "Well, Sprint Nav is the only one that's guaranteed to work."

I looked her dead in the eye and said, "either you're misinformed or lying."

She looked like I slapped her in the face. I then explained, "When I got the phone, Sprint Nav didn't even come with it. Sprint released a compatible version months after the phone was released. The phone shipped with an earlier version of Bing. Bing is guaranteed to work. Bing does not work."

She stuttered, turned, and walked away. Her boss came over later and gave me a new Touch Pro.


It must be intimidating to have your customers know more about your devices and services than you do.

[nissan12093]

Re Re Re Re Re Sprint replacing Touch Pro with Touch Pro2

....I looked her dead in the eye and said, "either you're misinformed or lying."....

this just made me laugh.... I'm so sick of playing their games

[ActionPlyr]

Re: Sprint replacing Touch Pro with Touch Pro2

So I went into Sprint today to try and see if I can get my Touch Pro replaced with the Touch Pro 2. I turned my phone into Sprint and said that sometimes the battery wont charge when plugged in, when it DOES charge it overheats, sometimes I can't answer calls when I have an application running (like GPS), and I have to always wait for the words that I type on screen to catch up and finish typing so that I can finally press send. All of these things are true. The technician looked at it and after 45 minutes he told me point blank that this phone is a piece of junk. He said that it's one of the worst phones that Sprint has ever released and I have a few options at this point. He told me that I could either A) Send away for another Touch Pro, or B) Replace my Touch Pro with either a Palm Pre, HTC Snap, or the Blackberry Curve. I didn't want to do either option because I wanted a full slide out keyboard with Windows Mobile and I didn't want to send away for another piece of junk Touch Pro.

I asked the Technician if I could trade it in for a Touch Pro 2 and he told me that there aren't any Touch Pro 2's in the warehouse and that he couldn't do that for me. I said well what if they come in, can I just come in and swap it out? He said he couldn't answer that question because he wasn't allowed.

I walked out of the store with my same crappy Touch Pro and I just figured I'd wait to ask you guys what I should do from this point on. I later learned that in trying to fix my phone, they broke the Vibrate on my phone as well as the Soft Reset button doesn't work anymore. WHAT DO I DO?! Should I call Sprint Customer Service and tell them about how they messed my phone up and see what they can do? I just can't believe they broke my phone even MORE than it already was.

On the bright side, I was THIS | | close to getting a Touch Pro 2.

[D/\SH]

Re: Sprint replacing Touch Pro with Touch Pro2

So I went into Sprint today to try and see if I can get my Touch Pro replaced with the Touch Pro 2. I turned my phone into Sprint and said that sometimes the battery wont charge when plugged in, when it DOES charge it overheats, sometimes I can't answer calls when I have an application running (like GPS), and I have to always wait for the words that I type on screen to catch up and finish typing so that I can finally press send. All of these things are true. The technician looked at it and after 45 minutes he told me point blank that this phone is a piece of junk. He said that it's one of the worst phones that Sprint has ever released and I have a few options at this point. He told me that I could either A) Send away for another Touch Pro, or B) Replace my Touch Pro with either a Palm Pre, HTC Snap, or the Blackberry Curve. I didn't want to do either option because I wanted a full slide out keyboard with Windows Mobile and I didn't want to send away for another piece of junk Touch Pro.

I asked the Technician if I could trade it in for a Touch Pro 2 and he told me that there aren't any Touch Pro 2's in the warehouse and that he couldn't do that for me. I said well what if they come in, can I just come in and swap it out? He said he couldn't answer that question because he wasn't allowed.

I walked out of the store with my same crappy Touch Pro and I just figured I'd wait to ask you guys what I should do from this point on. I later learned that in trying to fix my phone, they broke the Vibrate on my phone as well as the Soft Reset button doesn't work anymore. WHAT DO I DO?! Should I call Sprint Customer Service and tell them about how they messed my phone up and see what they can do? I just can't believe they broke my phone even MORE than it already was.

On the bright side, I was THIS | | close to getting a Touch Pro 2.

if they broke additional stuff walk back into the store and have them look the ticket up and show them this wasnt mentioned on the ticket as what was wrong and now broke.. all should be documented and at that point you should have some leveridge over them for breaking your device further instead of repairing. and go today if that dude is still there and call him out on it... he may do whatever it takes to save his ass.

[roopull]

Re: Sprint replacing Touch Pro with Touch Pro2

Also... make sure you're at a corporate Sprint store and not a licensed store. There's a big difference in what you'll be offered and what's available. The corporate stores are getting the TP2s first. Licensed stores, of course, get sloppy 2nds.

[PsyChoTk]

Re Sprint replacing Touch Pro with Touch Pro2

if they broke additional stuff walk back into the store and have them look the ticket up and show them this wasnt mentioned on the ticket as what was wrong and now broke.. all should be documented and at that point you should have some leveridge over them for breaking your device further instead of repairing. and go today if that dude is still there and call him out on it... he may do whatever it takes to save his ass.

Also... make sure you're at a corporate Sprint store and not a licensed store. There's a big difference in what you'll be offered and what's available. The corporate stores are getting the TP2s first. Licensed stores, of course, get sloppy 2nds.

happened to me once when i had a mogul. there were 2 $print stores near the Florida Mall in Orlando. One corporate, hidden in within a shopping center and one licensed. Guess which one i walked into? yea. I had to call assurian to get a new phone. @$$es.

strangely enough the licensed store is no longer there.

[D/\SH]

Re: Sprint replacing Touch Pro with Touch Pro2

Also... make sure you're at a corporate Sprint store and not a licensed store. There's a big difference in what you'll be offered and what's available. The corporate stores are getting the TP2s first. Licensed stores, of course, get sloppy 2nds.

yup thats for sure and who likes the sloppy seconds?

corporate stores also look better on the records for when stuff does go wrong with your device... after enough no bullshit corporate store visit for troubles you will get better luck not having to go in because if the "long drive" from your residence to the corporate store. build trust with them and they trust you back....





















THAN YOU **** EM OVER!!!!!!!
HAHAHAHAHAAHAHAHAHAHAHAHAHAHAHA

[ActionPlyr]

Re: Sprint replacing Touch Pro with Touch Pro2

So I just went into the store to talk to them and tell them what happened. I said that before I came into the store, my vibrate and soft reset button were working but after I left, they stopped functioning. They said they didn't even work on my phone so it's impossible that they don't work anymore. I said, so how can you even tell me that my phone is not repairable? They said that from what I told them was wrong with it, they can just decide that they can't fix it. It seemed to me that something was really fishy. The guy then proceeded to tell me that they don't even send customers out for 45 minutes while the technician looks at it because they already know there isn't anything they can do about it. I then asked, SO WHY DID YOU SEND ME OUT FOR 45 MINUTES? The guy was dumbfounded. It just seems really sketchy and beyond me as to how this whole thing is unfolding.

The store was about to close so I said I'll come back in the morning and have the guy fix it. Can anyone tell me what to do at this point? Do I wait until the Touch Pro 2 is available in the warehouse and then try my luck? How come the Touch Pro 2 says that it's available on the Sprint site? How will I know the Touch Pro 2 is available for me to swap?

[D/\SH]

Re: Sprint replacing Touch Pro with Touch Pro2

So I just went into the store to talk to them and tell them what happened. I said that before I came into the store, my vibrate and soft reset button were working but after I left, they stopped functioning. They said they didn't even work on my phone so it's impossible that they don't work anymore. I said, so how can you even tell me that my phone is not repairable? They said that from what I told them was wrong with it, they can just decide that they can't fix it. It seemed to me that something was really fishy. The guy then proceeded to tell me that they don't even send customers out for 45 minutes while the technician looks at it because they already know there isn't anything they can do about it. I then asked, SO WHY DID YOU SEND ME OUT FOR 45 MINUTES? The guy was dumbfounded. It just seems really sketchy and beyond me as to how this whole thing is unfolding.

The store was about to close so I said I'll come back in the morning and have the guy fix it. Can anyone tell me what to do at this point? Do I wait until the Touch Pro 2 is available in the warehouse and then try my luck? How come the Touch Pro 2 says that it's available on the Sprint site? How will I know the Touch Pro 2 is available for me to swap?

i hope you got the guys name and tell the manager what went on and how you dont appreciate them calling you a liar and to look at the camera footage.. i would demand the camera footage be looked at to tell the truth and want an upgrade for the lies, the hassle, stress, and the waste of gas that this ordeal has cost you

[ActionPlyr]

Re: Sprint replacing Touch Pro with Touch Pro2

aaaaaaaaaaand now my phone wont hook up and sync with my computer...great! Wow, this is unbelievable! They really ****ed my phone up.

[D/\SH]

Re: Sprint replacing Touch Pro with Touch Pro2

aaaaaaaaaaand now my phone wont hook up and sync with my computer...great! Wow, this is unbelievable! They really ****ed my phone up.

i would def bring it in and do what i told you above.... be like now what i am supposed to do with my contacts and such on top of the other stuff.....