Sprint replacing Touch Pro with Touch Pro2

[roopull]

Re: Sprint replacing Touch Pro with Touch Pro2

I told them everything except that I'm willing to pay the $100. As of now, my "claim is open" in case I want to pursue it. I visited two more stores in the area (let's hear it for not living in the boonies, anymore!) and was told to call Sprint Customer Service and ask to be connected to the "customer retention" line.

Customer retention? I've been on hold for 15 minutes. Seriously.


I've told her the Snap is unsuitable because it's 1/2 the phone the TP is. I told her the Pre & BBs are unsuitable as they're not WinMo phones. All of that is true... to say nothing of the horrid BB/Pre keyboards. Yuck! Not ONCE did I say "Touch Pro Two." Yet, she started explaining why I couldn't get one, so I said, "I didn't say I wanted a Touch Pro Two. I said I want a new Touch Pro or comparable phone. If the Touch Pro Two is all you have, that's all you have."

Shortly after that, she put me on hold.

22 minutes, now.

We'll see. LOL.


Oh, btw, I never yell at customer service people. That's entirely inappropriate. If what I want requires me to act like a jerk, I need to reassess "what I want."

[mispook08]

Re Sprint replacing Touch Pro with Touch Pro2

I told them everything except that I'm willing to pay the $100. As of now, my "claim is open" in case I want to pursue it. I visited two more stores in the area (let's hear it for not living in the boonies, anymore!) and was told to call Sprint Customer Service and ask to be connected to the "customer retention" line.

Customer retention? I've been on hold for 15 minutes. Seriously.


I've told her the Snap is unsuitable because it's 1/2 the phone the TP is. I told her the Pre & BBs are unsuitable as they're not WinMo phones. All of that is true... to say nothing of the horrid BB/Pre keyboards. Yuck! Not ONCE did I say "Touch Pro Two." Yet, she started explaining why I couldn't get one, so I said, "I didn't say I wanted a Touch Pro Two. I said I want a new Touch Pro or comparable phone. If the Touch Pro Two is all you have, that's all you have."

Shortly after that, she put me on hold.

22 minutes, now.

We'll see. LOL.


Oh, btw, I never yell at customer service people. That's entirely inappropriate. If what I want requires me to act like a jerk, I need to reassess "what I want."

Keep it comming bro this story is getting good lol

[roopull]

Re Sprint replacing Touch Pro with Touch Pro2

Alrighty, finally off the phone.

No TP2 coming this way any time soon.

The phones customer retention and/or any customer service people have are for new activations or upgrades only. I can have a TP2 if I want to re-up my contract. I've been off contract forever and have no desire to go back.

If I want a phone NOW, my options are to either take the re-furb from Asurion (the customer retention lady recommends I don't do this as it costs me the $50 deductible & I'll get a questionable refurb,) or I can take whatever my store has in stock and is willing to give me.

My stores, as I mentioned earlier, only have Snaps, Blackberries, and Pres in stock. I don't want any of them.


If I'm willing to do without GPS for a while, I can simply wait until the store has the TP2 in stock. The stores are only going to be carrying one top of the line WinMo phone, and they quit shipping the TP months ago, so they're all out of new TPs. The TP2s aren't in stock, yet, so if I want a viable replacement, I have to wait. When the TP2s ship enmasse, I can get one.



And, that's about what I thought was the situation hours ago.


Honestly, I think Sprint is doing the right thing, here. Why carry multiple top of the line WinMo phones? And, when HTC is between models, there is going to be a gap in supply. I can deal with that.


I discussed with the customer retention lady that my options - for now - are to either wait for TP2s to become available or to go to another carrier. She agreed, apologized, and was actually very honest.


Kudos to Sprint.

[cleftic]

Re: Sprint replacing Touch Pro with Touch Pro2

I went into the Sprint store last night and they are swap my TP for a brand new TP2 in the box. If your trying to switch go now before it's out of the system again. Good luck.

[D/\SH]

Re: Sprint replacing Touch Pro with Touch Pro2

I went into the Sprint store last night and they are swap my TP for a brand new TP2 in the box. If your trying to switch go now before it's out of the system again. Good luck.

what area are you win? it depends on area for what they are going to be offering.

[mispook08]

Re Sprint replacing Touch Pro with Touch Pro2

what area are you win? it depends on area for what they are going to be offering.

Right ? They should type in what area they are in or update their profile as to where they live so we can know where we have to go to get the swap u know

[roopull]

Re: Sprint replacing Touch Pro with Touch Pro2

Guys, this is a completely temporary situation. HTC cannot have a million TP2s available at launch. Clearly, the bulk went to Verizon at first & Sprint's inventory is going to come later on.

No matter where you are, it's an inventory issue, not a Sprint corporate decision. The decision has clearly been made... The TP2 is the REAL replacement for the TP. Problem is, they don't have 'em yet. So, if you go in the store, they're going to do the only thing they can... offer you something else. Since the Touch Pro Series are the nicest WinMo phones they have, anything else will be "less."

Be patient.

Your TP2 is coming.

[cleftic]

Re: Sprint replacing Touch Pro with Touch Pro2

I didn't know it was a area issue I thought it was a production issue. I'm in socal if that helps.

[roopull]

Re: Sprint replacing Touch Pro with Touch Pro2

Distribution won't be evenly weighted... higher producing stores will likely get more TP2s, lower volume stores will get less. As soon as a store is out of their initial allotment, who knows when the next shipment will arrive. You'd have to have some pretty odd connections at Sprint and/or HTC to know how they decide which stores will get TP2s and when they'll get them.

It probably also depends on what each individual store manager decides to carry.

Here, I have a choice between two "authorized dealers" and several corporate stores. The "authorized dealers" have a very different set of phones on display and in stock. Just call the stores randomly... as soon as they have one "for sale," hit 'em up for an exchange.

Just don't wrack your brain trying to figure out some sort of reasoning behind why the guy on Topeka has a Touch Pro 2 and the guy in Burbank doesn't. Anyone who has worked in mass distribution knows it could be as simple as the shipping them out to stores in alphabetical order. If that's the case, I feel sorry for the folks in Zebulon Mississippi.

[Touchpro88]

Re Sprint replacing Touch Pro with Touch Pro2

Yes, it depends in the area you are near because i'm in Rockville, MD and my TP got swapped right away! In the other hands, My Boss son, who lives in north VA, he went to sprint store and they did thier normal procedures which is swap TP for another fu**ed up TP lol. It all depends which sprint store you go to.

--------- New Post Merged on 23/11/2009 at 0434 --------

You have proven my point. LOL

[roopull]

Re: Sprint replacing Touch Pro with Touch Pro2

I'd be willing to be that if you went back to the store at Rockville, they'd not have any TP2s left. Just a guess...

[bigchico68]

Re Sprint replacing Touch Pro with Touch Pro2

FWIW, I'm just East of Atlanta... I've been to two different repair centers, talked over the phone with Sprint & Asurion. I have the TEP.

The repair centers regret to inform me that the only off the shelf replacement they can give me are Blackberries & lesser phones like the Snap. They're at least honest & confess that the Snap is crap compared with the Touch Pro.

Sprint customer service won't discuss it & sends me to Asurion. Anyone know a work around?

Asurion will replace it with a refurbished TP. I went the refurbished route with my Apache & will never have another refurbished phone. I went through FIVE refurbished Apaches, which meant I basically went without a phone for over a month.



While parts of my TP are broken, and I do want a replacement, I cannot afford to risk receiving another long line of broken refurbished phones.

my friend just got her phone (TP) replaced through asurion and they sent a TP 2

[D/\SH]

Re: Sprint replacing Touch Pro with Touch Pro2

still touch pro in my area but not a refurbished but new so must be getting low.

[pete777]

Re Sprint replacing Touch Pro with Touch Pro2

Had my third keyboard put in today, and while they were at it, they went ahead and ordered my new TP2 to be shipped to my home, so I didn't have to go back to the store. Have decided that this is definitely the way to go, it takes a little bit, but it's worth the patience when I can get a $600 phone for free, and not use up my upgrade promotion.

[D/\SH]

Re: Re Sprint replacing Touch Pro with Touch Pro2

Had my third keyboard put in today, and while they were at it, they went ahead and ordered my new TP2 to be shipped to my home, so I didn't have to go back to the store. Have decided that this is definitely the way to go, it takes a little bit, but it's worth the patience when I can get a $600 phone for free, and not use up my upgrade promotion.

very nice and congrats on the tp2 :) see now your up with the big dogs again and really didnt take you too long.